Admin Team

practice manager

Practice Management

  • Victoria Hawkins (f) - Practice Manager

The Practice Manager and her supporting team are involved in overseeing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The PM supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

  • Terri Small (f) - Assistant Practice Manager

The APM assists the Practice Manager in the smooth running of the practice, deputising where required.

 

Care Navigators

Our Care Navigating team provide an important link for patients and are the initial contact point for general enquiries. They are trained to utilise the patient appointments effectively. Seeing a GP is not always necessary. We are lucky to have a large, well-qualified team, including, Pharmacists, a Mental Health Nurse and an Urgent care team. We also have access to the local Pharm-refer service that enables us to organise a consultation with local Pharmacist for minor ailments.

When you telephone, our team will need to ask a series of  questions in order to ensure you are seen by the most appropriate person to suit your needs.  Please be assured that any information you give them will always be treated in confidence as all practice staff are bound by the same rules of confidentiality.

Our team also perform other important tasks such as registering new patients, issuing repeat prescriptions and dealing with prescription enquiries, looking after patient records and supporting the partners in the smooth running of the practice.