West Walk Surgery Patient Newsletter Winter 2020
New Appointment System from MARCH 2020
In order to continue delivering a high quality service for our patients we have been looking at how we can make the best use of the time and skills of our well established clinical team. We have considered many examples of innovative working that have been implemented in other surgeries across the area and have found that Active Signposting can make a big improvement to both the patient experience and GP Practice sustainability.
Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.
Reception staff will ask some simple questions to enable them to direct you to the most appropriate professional or service in our area. Receptionists do not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.
In order to successfully implement this new initiative before booking an appointment our reception team will:
- complete a short template, taking some simple details about your request and record any information we have given to you.
- Look to see who saw you last (if it is an ongoing problem) so that we can try to maintain continuity with the clinician who knows your problem best.
- Offer suggestions as to your options regarding your specific request.
- Make an appointment with a Practice Clinician if appropriate.
- Look to see what else may be outstanding that we might be able to help with during your call. E.g. if you are coming to see a GP can we also arrange to do your diabetic check or a blood test during the same visit.
All of the reception team here at West Walk Surgery are undergoing training in order to go live with Active Signposting from 2nd March 2020. Our GPs have been instrumental in supporting and advising our Reception team on how they shouldwork and our Practice Managers are here to help you with any questions you may have, or if you would like to feed back any comments or suggestions regarding our new ways of working.
West Walk Surgery has signed up to an initiative to help reduce our Carbon footprint.
We have started by looking at our waste and ensuring we recycle where possible.
Our Coffee and tea is now fair trade and ethically sourced.
We are using recycled paper. If we can use another form of communication other than paper we will! (Emails, text messages, etc.).
We are currently looking at how we can reduce inhaler wastage; we will keep you updated with our findings
We would like to welcome Dr Anita Vosper to West Walk Surgery. Dr Vosper will be working on a Tuesday and a Friday.
Food Bank Collection
As a surgery, we recognise how particularly difficult it can be for some families financially in the New Year.
This year we have had a food collection amongst staff and have donated a big box to a local food bank in Yate. If you are in financial crisis please ask us about Food bank vouchers
Our GP team and their normal working days
- Dr Andrew Moncrief - Monday, Tuesday, Thursday, and occasional Fridays
- Dr Nicola Lloyd-Powis – Monday, Tuesday, Thursday
- Dr Robert Palmer – Monday, Wednesday, Thursday, Friday
- Dr Harriet Delap – Monday, Wednesday, Thursday, Friday
- Dr Rebecca Fowler – Monday, Tuesday, Wednesday, Thursday, Friday
- Dr Samuel Davies – Monday, Tuesday, Wednesday, Friday
- Dr Helen Pyke – Monday, Tuesday, Wednesday, Friday
- Dr Jess Watson- Monday
- Dr Dani Rees-Tuesday and Friday
- Dr Andy Hamilton-Tuesday and Thursday
- Dr Anita Vosper-Tuesday and Friday
Members of our Urgent Care Team are available every weekday