West Walk Surgery

Yate West Gate Centre, 21 West Walk, Yate, BS37 4AX

Appointments

Appointments

We are now offering an improved appointment system.

  • All calls requiring medical attention today are being passed to a clinician who will phone back to speak to you personally.  You may be given telephone advice, a same day appointment or an appointment in the future depending on which is most appropriate.
  • You can now book up to 4 weeks in advance for routine GP appointments.

Our nurse and blood appointments can be booked up to 4 weeks in advance.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

On-Call Doctor

An on-call doctor is available each weekday for urgent problems. You will need to request a telephone call back and the on call doctor will discuss the most appropriate way of dealing with your particular condition.

Telephone Consultations

If you have a problem which can be dealt with over the telephone, our doctors offer telephone consultations. Please ring before 10:30 and the doctor will usually call you back later that day. If you have a message for a doctor this can be dealt with in the same way.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Been of Work?

Sickness Certificates

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work – ’Fit Note’

The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)